We offer Free pick-up at the production farm in Niagara on the lake.

Monday-Thursday

We do NOT offer pick-up the same day a order is placed.

We process pick-up orders the following business day.

Example: if an order is placed Wednesday it will be processed and available Thursday.

If a order is placed Thursday-Friday it will be processed and available Monday.

Once your order is ready for pick-up you will receive a pick-up email with the address of pick-up. Your order will be packed in an insulated shipping box with ice packs and placed in our pick-up box located on the farms driveway.

Alternatively for fresh edible flowers Friday-Sunday you can purchase from our retail location at AMO Estate Winery

976 York Rd, Niagara-on-the-lake, On L0s 1J0

*Retail is paid for in store at AMO estate Winery*

$50 minimum order value. 

If you have $50 or more worth of flowers in your cart and local delivery doesn't come up please select "Pick-up Order" and email us at heirloomacresnotl@gmail.com with your order number and we will switch your order to delivery. 

We offer local Delivery Monday-Thursday

We do NOT offer delivery the same day a order is placed. You can also preorder delivery by selecting a future date in the calendar located in the shopping cart.

We process delivery orders the following business day. Example: if an order is placed Wednesday it will be processed and delivered Thursday. If a order is placed Thursday-Friday it will be processed and delivered Monday.

Alternatively for fresh edible flowers Friday-Sunday you can purchase from our retail location at AMO Estate Winery

976 York Rd, Niagara-on-the-lake, On L0s 1J0

*Retail is paid for in store at AMO estate Winery*

We ship orders Monday through Wednesday only to ensure packages arrive on time and avoid delays in transit over the weekend. Shipping earlier in the week helps keep your flowers fresh and prevents them from being held by carriers.

How do I choose the right shipping date?

We recommend including the date you need your flowers in the order notes so we can ship accordingly.

• If your event is on Thursday, we ship on Monday
  
• If your event is on Friday or Saturday, we ship on Wednesday

See all our current delivery offers.

For Canada-wide orders, we ship Monday-Wedesday only due to 48–72 hour transit times. This schedule helps prevent packages from being delayed over the weekend and ensures your flowers arrive as fresh as possible.

How do I choose the correct shipping date for Canada orders?

Please include the date you need your flowers in the order notes so we can schedule shipping appropriately.

• 
  If your event is on Thursday, we typically ship on Monday
  
• 
  If your event is on Friday or Saturday, we typically ship on Tuesday

Check our Shipping policy for more information.

Yes! You may place a pre-order at any time by selecting a date in the calendar located int he shopping cart before check-out.

or noting the event or delivery date in the order notes.

Refund and Return Policy?

Due to the perishable nature of fresh edible flowers, all sales are final and returns are not accepted. By placing an order, you acknowledge that external factors—such as carrier delays or abnormal temperatures—are beyond our control and may affect perishable items.

What if I’m not satisfied with my order?

If you are not satisfied at the time of delivery, please take clear photos of the flowers received and email our team the same day your order is delivered, along with a brief description of the issue shown in the photos.

Will I receive a refund?

Refunds of the original purchase price are only issued under specific circumstances, at our discretion. In most approved cases, customers will receive a store credit, which will be applied to the account used to place the original order.

Is there a deadline to submit a claim?

Yes. Claims must be submitted on the same day the order is delivered. Claims received after this timeframe are not eligible for a store credit or refund.

Check our Refund policy for more information.